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View online (54 pages) or download PDF (2 MB) Cisco Finesse, Finesse 11.0(1) User Guide • Finesse, Finesse 11.0(1) software PDF manual download and more Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1) First Published: 2017-08-24 Americas Nov 26, 2020 — The Finesse agent desktop provides the following out-of-the-box functionality: Basic call control: Answer, hold, retrieve, end and make calls. Aug 24, 2017 — USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING Finesse Training: Agent User Interface Finesse User interface overview Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco UnifiedSep 21, 2020 — Overview. Cisco Finesse for Contact Center Express 12.0 is an Agent and Supervisor Desktop that is completely web-based. Cisco Finesse Agent and Supervisor Desktop User Guide, Release 12.6(1) Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release Finesse Agent Quick Reference Guide. AZNet II – Arizona Network. Page 1 of 7. Version 1.2 (Finesse 11.6). Signing into Finesse. Sep 11, 2020 — Finesse Supervisor & Agent Re-Skilling To barge in on a call, you must first be monitoring the call (see the above instructions). While.