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All Richmond water heaters come with detailed installation instructions. Our gas water heater models are shown in this brochure. OF THIS WATER HEATER, CALL TOLL FREE: 1-800-999-9515. WHEN CALLING FOR ASSISTANCE, PLEASE HAVE THE. FOLLOWING INFORMATION READY: 1. MODEL NUMBER. 2. 7 DIGIT Richmond water heaters come with a standing pilot and electronic igniter or a fully automatic hot surface igniter. Check the manual to see which type you have. This heater provides ample hot water for households with 2-3 people. Its short profile allows this water heater to fit into spaces a taller model won't whileBe sure to follow the manufacturer's instructions for flushing your water heater model. For standard tank-style (gas or electric) heaters, the procedure is Short 6 Year 36,000 BTU Power Vent Natural Gas Water Heater 5 Write the model and serial numbers here: # Installation Instructions Location.